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Shipping

What Is Your Shipping Policy? 

For Prints and Merchandise

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. 

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

For Originals and Limited Editions

Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

When Will I Recieve My Order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Can I Ship To Canada, International, APO or FPO Addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

Returns, Refunds, and Exchanges

What is your Return Policy

For Prints and Merchandise

We will provide a no-charge replacement or refund for any quality issues.

We may request to have the order returned to us and would provide a return shipping label.

We do not provide refunds based on customer preference.

We will provide a refund or a no-charge replacement for any orders damaged in shipping.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

For a refund or replacement, please contact me directly.

For Original Artworks

All Sales are final. However, strange things do happen. I will address any quality or damage concerns on a case-by-case basis.

In the event a return is required. The customer will be responsible for the cost of shipping the original back unless otherwise noted.

I do not provide refunds based on customer preference.

There’s a 15% restocking fee that is applied for any order canceled or exchanged.

For a refund or replacement, please contact me directly.

Can I cancel My Order?

Unless your order has already gone into production or, in the case of originals, shipped you can cancel it. Please contact me as soon as possible if you need to cancel your order. 

How Long Does It Take To Process A Refund?

Processing a refund can take up to 7-10 business days. 

How Do I Return My Package?

For a refund or replacement, please contact me directly.

Who To Contact?

You can reach out at any time by using the contact form here.  

How Can I Keep Up With Your New Work?

I would love for you to be the first to know about any new work, and events! Here are three easy ways to stay in the loop!

  1. Follow Luplollo on Instagram

  2. Follow Luplollo on Facebook

  3. Sign Up For My Email Newsletter